Service Level Agreement

Nexi Bot Ltd
80A Ruskin Avenue, Welling, London, DA16 3QQ

Effective Date: 09/05/2025

1. Introduction

This Service Level Agreement (“Agreement”) outlines the service standards, uptime commitments, and refund policy provided by Nexi Bot Ltd (“the Provider”) in respect of its software service, the Nexi Bot (“the Service”). This Agreement forms part of the contract between Nexi Bot Ltd and the customer (“the Client”) and is governed by the laws of England and Wales.

2. Service Commitment

Nexi Bot Ltd will use reasonable skill and care in providing the Service and shall endeavour to ensure that the Nexi Bot is available and operational at least 95% of each calendar month, excluding periods of scheduled maintenance or circumstances outside of the Provider’s reasonable control.

3. Definitions

  • Downtime: A continuous period during which the Nexi Bot is wholly non-functional due to reasons within the Provider’s control.
  • Scheduled Maintenance: Planned service downtime which is notified to the Client at least 48 hours in advance.
  • Calendar Month: The period from the first to the last day of any given month, inclusive.

4. Refund Policy

The Client will be entitled to a full refund of the monthly subscription charge for the affected calendar month if:

  • The Nexi Bot is unavailable for a continuous period of five (5) or more consecutive days (120 hours or more), or
  • The Service is unavailable for a total of fifteen (15) or more days, whether consecutive or not, within the same calendar month.

Refunds are issued as a goodwill adjustment to the invoice for the affected month and do not affect the Client’s statutory rights.

5. Claims Procedure

To request a refund under this Agreement:

  • The Client must submit a written claim to [Insert Support Email] no later than 10 working days following the end of the month in which the service level breach occurred.
  • The claim should include:
    • A summary of the downtime events
    • Dates and times affected
    • Any supporting evidence or logs (if available)

Nexi Bot Ltd will assess the claim and respond within 7 working days. If the claim is approved, a refund or credit will be applied within 14 days.

6. Exclusions

This Agreement does not cover service issues or interruptions caused by:

  • Faults or failures in the Client’s own hardware, internet connection, or third-party systems
  • Force majeure events (including but not limited to fire, flood, war, terrorism, industrial disputes, or acts of government)
  • The Client’s misuse of the Service or use outside the scope of any provided documentation or terms
  • Maintenance periods notified in advance

7. Amendments

Nexi Bot Ltd reserves the right to amend this SLA at any time by providing 30 days’ written notice to the Client. Continued use of the Service after the notice period will constitute acceptance of the revised SLA.

8. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in relation to any disputes arising under or in connection with this Agreement.

Signed:
Nexi Bot Ltd
80A Ruskin Avenue, Welling, London, DA16 3QQ

Privacy Policy

Privacy Policy

Effective Date: 09/05/2025
Nexi Bot Ltd
80A Ruskin Avenue, Welling, London, DA16 3QQ
Email: [email protected]

This Privacy Policy outlines how Nexi Bot Ltd ("we", "us", "our") collects, uses, stores, and protects personal data in connection with our services. These include the Nexi Discord bot, our website and dashboard, and related features such as Roblox integrations, payments, and support tools. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Nexi Bot Ltd is the data controller for the information we collect. For any queries or concerns regarding your data, you can contact us at the address or email above.

2. Information We Collect

Discord Data

  • Discord user ID, username, discriminator, and avatar
  • Server IDs, names, roles, and permissions
  • Message content for ticketing, logging, suggestions, and commands
  • Interaction metadata (timestamps, commands, giveaways)
  • Voice channel presence and activity (for server stats)

Website and Dashboard Data

  • OAuth data from Discord login (username, ID, avatar, tokens)
  • IP address, browser details, and session metadata
  • Dashboard preferences, form entries, embeds, automation settings
  • Cookies and tracking IDs for session continuity

Roblox Integration Data

  • Roblox user ID, username, and verification tokens
  • Group roles, rank, and admin status
  • Gamepass or badge status (for shop features)
  • Moderation logs, shift logs, and auto-promotions

Ticket, Form, and Interaction Data

  • Order form responses, support tickets, transcripts, and LOAs
  • Feedback, appeals, suggestions, reviews, and poll answers
  • Submitted data via Google Forms, Jotform, or webhooks
  • PDF generation content for invoices or logs

Premium Feature Data

  • Google Sheets integrations (event logs, applications)
  • ERLC API data such as call logs, incidents, MDT entries
  • Application Centre data, rolebind automation, scheduling

Payment and Subscription Data

  • Email, name, billing address, and subscription status
  • Stripe customer ID and payment history
  • Invoice metadata and payment attempts
  • We do not store or process full payment card details—Stripe does

3. How We Use Your Information

  • Operate and maintain Nexi Bot and its integrations
  • Authenticate and manage your account
  • Enable and personalize dashboard features
  • Link Discord and Roblox accounts
  • Process support tickets, forms, and feedback
  • Issue invoices and manage subscriptions
  • Provide verification, shift logs, promotions
  • Prevent abuse, maintain security, and improve services
  • Comply with legal and tax obligations

4. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: to provide services you have requested
  • Legitimate interests: to operate and improve services
  • Consent: for features like account linking or forms
  • Legal obligation: to meet tax and fraud-prevention rules

You may withdraw consent at any time where consent is the lawful basis.

5. Data Retention

We retain data only as long as necessary to provide services, meet legal obligations, or resolve disputes. Payment and invoice records are kept as required by UK tax law. You may request deletion of your account data by contacting us.

6. Data Sharing

We share your data only with trusted services required to operate Nexi Bot:

  • Stripe for payment processing
  • Discord Inc. for login and bot integrations
  • Roblox Corp. for linked account checks and group management
  • Third-party platforms such as Google or Jotform, only when you connect them
  • Our hosting and infrastructure providers, under data processing agreements

We do not sell your data to any third parties for marketing purposes.

7. International Transfers

If your data is transferred outside the UK (e.g. to Discord or Stripe in the US), we ensure appropriate safeguards are in place such as Standard Contractual Clauses approved under UK law or confirmed adequacy decisions.

8. Cookies and Analytics

We may use essential cookies to manage login sessions and track preferences. Analytics tools may collect anonymous usage data to improve performance. You can manage cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to processing
  • Receive your data in a portable format
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact us at the email above.

10. Children’s Privacy

Our services are intended for users aged 13 and over. We do not knowingly collect data from children under 13. If you believe we have done so in error, please contact us for immediate deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified on our website or via Discord. Your continued use of our services indicates acceptance of the current version.

Contact Us

If you have questions or wish to exercise your data rights, you can contact us by post at:
Nexi Bot Ltd
80A Ruskin Avenue, Welling, London, DA16 3QQ

Or email us: [email protected]

Terms & Conditions

Terms of Service

Effective Date: 09/05/2025

Nexi Bot Ltd
80A Ruskin Avenue, Welling, London, DA16 3QQ
Email: [email protected]

These Terms of Service (“Terms”) govern your use of the Nexi Bot Discord bot, website, dashboard, and all related features and services (collectively, the “Service”) provided by Nexi Bot Ltd (“we”, “us”, or “our”). By using our Service, you agree to these Terms.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you must have permission from a parent or legal guardian. You must also comply with Discord’s Terms of Service.

2. Description of Service

Nexi Bot provides a range of features for Discord and Roblox users, including ticket systems, verification, shop tools, logs, commands, and premium integrations such as Google Sheets, ERLC API, and Application Centres. Features may be updated, added, or removed at any time.

3. Account Access

Access to the dashboard is managed via Discord OAuth2 login. You are responsible for maintaining the security of your Discord account and any actions taken through your access. Do not share your account or dashboard access with others.

4. Payments and Subscriptions

Payments for premium features are handled securely through Stripe. By subscribing, you agree to provide accurate billing information, allow recurring payments where applicable, and pay any relevant charges. Fees are non-refundable except where outlined in our SLA or required by law.

5. Refunds

You may be eligible for a monthly refund if the bot is offline for more than five consecutive days or fifteen cumulative days in a calendar month, as detailed in our Service Level Agreement. Refunds must be requested within 10 business days of the affected month.

6. Acceptable Use

You must not misuse the Service. Prohibited activities include using Nexi Bot for illegal or harmful purposes, attempting to reverse-engineer or exploit the code, spamming or flooding the bot, or violating Discord’s or Roblox’s terms. We reserve the right to suspend your access without notice if you breach these Terms.

7. Data and Privacy

By using our Service, you agree to our Privacy Policy, which explains how we collect and use personal data. This includes Discord and Roblox account data, server usage, configuration settings, payment metadata, and other information submitted through the dashboard or forms.

8. Termination

You can terminate your use at any time by removing the bot or deleting your dashboard account. We may suspend or terminate access if you violate these Terms, fail to pay, or for legal compliance. Data may be deleted after a retention period following termination.

9. Service Availability

We strive to maintain reliable uptime but cannot guarantee uninterrupted access. Scheduled maintenance, third-party outages (e.g., Discord, Roblox), or technical issues may affect availability. Refunds for significant downtime are covered by our SLA.

10. Intellectual Property

All code, branding, and original features of Nexi Bot are owned by Nexi Bot Ltd. You may not copy, distribute, resell, or alter our software or materials without permission. You retain ownership of content you generate via the bot (e.g., tickets, logs, form entries).

11. Limitation of Liability

To the extent permitted by law, Nexi Bot Ltd is not liable for indirect or consequential damages, including loss of data, revenue, or use. Our total liability for any claim will not exceed the amount paid for the affected month of service.

12. Changes to These Terms

We may update these Terms at any time. Material changes will be communicated via our website or Discord. Continued use of the Service after changes are published constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have questions, you can contact us by post at:
Nexi Bot Ltd
80A Ruskin Avenue, Welling, London, DA16 3QQ

Or email us: [email protected]